Privacy Policy

Information we collect

The personal information we collect depends on how you interact with us. It may include:

• Your name
• Email address
• Telephone number
• Postal address, where relevant
• Information you provide through our contact forms
• Stallholder application information
• Volunteer or sponsorship enquiries
• Information relating to event bookings or participation
• Information provided when purchasing event tickets
• Correspondence you send to us

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

How we collect information

We may collect personal information when you:

• Contact us through this website
• Apply to become a stallholder
• Volunteer with us
• Contact us about sponsorship
• Book or attend one of our events
• Purchase tickets for one of our events
• Communicate with us by email or social media
• Take part in one of our community projects

Where tickets are purchased through a third-party ticketing service, such as Eventbrite, we may receive booking information including the purchaser's name and email address where this is made available to us for managing the event and communicating with attendees.

Some limited technical information may also be collected automatically when you use our website.

How we use your information

We may use personal information to:

• Respond to enquiries
• Process stallholder applications
• Organise and manage our events
• Administer ticket bookings
• Send important information about an event you have booked
• Communicate with volunteers and sponsors
• Administer community projects
• Provide information you have asked us for
• Manage safety and welfare at our events
• Meet our legal, financial and regulatory obligations
• Improve our website and community activities
• Where permitted, tell previous attendees about future Clewer & Dedworth Together CIC events and community activities

We will not sell your personal information.

Our lawful basis for using information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Consent, where you have actively agreed to us using your information for a particular purpose.
• Contract, where processing is necessary to provide something you have requested, such as administering an event booking or ticket.
• Legal obligation, where we are required to retain or use information by law.
• Legitimate interests, where we have a reasonable need to use information in order to operate the CIC, organise our community activities, administer our events and respond to enquiries, provided this does not override your rights and interests.

Where specific consent is required for electronic communications, we will seek that consent. Where the law allows us to contact existing or previous customers about similar events or activities, we will always provide a simple way to opt out.

Sharing your information

We do not sell or rent personal information to third parties.

We may share information with trusted organisations or service providers where this is necessary to operate our website, organise events, process bookings, provide services or comply with the law.

This may include services used for ticketing, website hosting, email communications and event administration.

Where third-party service providers process information on our behalf, we expect them to handle it securely and only for the agreed purpose.

Ticket purchasers and email updates

When you purchase tickets for one of our events, we may retain your email address as part of the booking record.

We will use your email address where necessary to contact you about the event you have booked. This may include confirmation information, event updates, changes to arrangements, important visitor information or other messages directly connected with your booking.

You can also ask us to stop sending non-essential email updates by contacting info@cleweranddedworth.org.uk .

Events and photography

Photographs and video may be taken at our public community events and activities. These may be used on our website, social media accounts and other materials to promote the work of Clewer & Dedworth Together CIC and our events.

Where appropriate, we will make people aware that photography or filming is taking place.

If you have a concern about a photograph of yourself or your child being used, please contact us at info@cleweranddedworth.org.uk and we will consider the request.

Children's information

Some of our events and activities are aimed at families and children. We take particular care where personal information relates to children.

Where consent is required for the collection or use of a child's personal information, we will seek appropriate consent from a parent, guardian or responsible adult where necessary.

How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, or for as long as we are required to retain it for legal, accounting or regulatory reasons.

We may retain the email addresses of previous event ticket purchasers so that, where permitted, we can keep them informed about future Clewer & Dedworth Together CIC events and community activities.

If you unsubscribe from these communications, we will stop using your email address for that purpose. We may retain limited information necessary to record and respect your unsubscribe request.

When information is no longer required, we will delete, destroy or anonymise it where appropriate.

Keeping your information secure

We take reasonable technical and organisational steps to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is limited to people who need it for the operation of Clewer & Dedworth Together CIC and its activities.

Cookies and website information

Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site.

Some services embedded into the website, such as social media content or other third-party services, may also set their own cookies.

You can control or delete cookies through your browser settings.

Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Ask us to restrict how information is used
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Opt out of direct marketing at any time

To exercise any of these rights, contact Amy Tisi at info@cleweranddedworth.org.uk .

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Visit ico.org.uk for further information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our activities, website, services or legal requirements.

The latest version will always be published on this page.

Contact us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact: